I started where most good tools start: annoyed. I watched a team move through the same software hundreds of times a day, losing minutes to friction nobody had stopped to question. So I started building, layering small, sharp improvements on top of what they already had.
That turned into Sniper, a roughly 5,000-line suite that reshaped how a busy service desk works inside ConnectWise. The full story is on the Work page.
The thread through everything I build: understand the real problem first, then solve the cause, not the symptom.
EDIT ME → Add a personal paragraph here. Where you're based, how long you've been building, what you do when you're not writing code, why this work matters to you. A few honest sentences in your own voice do more for trust than anything I can write for you.
What I work with
I'm most at home in the browser and the messy middle between systems, where the documentation runs out.
JavaScript
Userscripts & extensions
UI & workflow redesign
REST & undocumented APIs
Automation & scraping
ConnectWise